Frequently Asked Questions
Here at VIdeo in a Box, we are always happy to help. To make your experience with us smoother, we have generated a list of our most frequency asked questions with the aim to help you find the answers you are looking for. If you can't find what you need, contact us and we will be happy to assit you.
Q: What sizes are available from Video in a Box?
A: We supply promotional video products from business card size up to bespoke Video in a Box sizes including Videobooks, LP Video Records and Video Presentation Boxes.
Q: What print options do you support?
A: Cards are normally supplied with 4 colour printing and gloss or mattlamination as standard. Spot Colours, Spot UV, Foil Blocking, Embossing and other finishes are available. Cards can also be supplied in othermaterials.
Q: What screen sizes do you supply?
A: The current screen sizes that are available are: 2.4", 2.8", 4", 4.3", 5" 7" and 10"
Q: What memory size do the Video in a Box products have?
A: From 1GB to 16GB, depending on your requirements.
Q: What format do videos need to be to play and are there any other specifications that we should be aware of?
A: This varies on screen size. HD options are available, otherwise 2.4"and 2.8" is 320 x 240 resolution, 4", 4.3" and 5" is 1280 x 720, 7" in 1280 x 720 and 10" is 1920 x 1080. Various file formats can be used including MP4 or AVI, (we will normally correctly encode, optimise and load any video for you)
Q: What is the average battery life of your products?
A: A battery life of up to 12 hours can be specified and the standard is 2 hours. Batteries are fully rechargeable via Video in a Box's mini USB port
Q: Can the video products from Video in a Box be re-used?
A: Yes, videos can be changed just by uploaded a new file.
Q: Can you provide the mini USB cable for charging the Video in a Box?
A: Yes, we provide all cables needed for use.
Q: What is the standard timeline for delivery once we supply artwork?
A: This depends on size of order but can be from as little as 2 days if supplied out of stock. Normal delivery time for other orders is between 10 to 14 days depending on quantities
Q: How much would the Video in a Box cost increase by if we added more videos?
A: There is no additional charge for multiple videos.
Q: How many seconds does it take for the video to start playing?
A: The video brochures and cards are programmed to start approximately 2-3 seconds are the product has been opened.
Q: What order do the videos play in?
A: The videos will play in the alphanumeric IE : 01 , 02, A, B, C, etc
Q: Do your prices include delivery?
A: The prices will include delivery unless you are told differently.
Q: Is there a warranty on Video in a Box products?
A: Yes, it is avaible for 2 years anbd is dependant on the damage sustained.
Q: What if the Video in a Box gets damaged during delivery or if it does not work?
A: Damaged stock is all insured and replaceable.
Q: Once customers receive the cards loaded with videos, can the customers delete these videos and add new ones loaded?